Privacy Policy of Assist Electric

Effective Date: June 1, 2025

At Assist Electric (we, us, or our), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit https://assistelectric.com (the Site) or contact us. By using our Site, you agree to the practices described below. If you do not agree, please do not use our Site.

1 – Information We Collect

1.1. Data You Provide Directly
When you submit a request for a quote or contact form, we collect your name, email address, phone number, and selected service. Any optional message or checkbox (“I prefer to be called”) is also stored to help us respond.

1.2. Automated & Technical Data
We automatically gather your IP address, browser type, operating system, pages visited, time spent on each page, and referring URL using cookies and analytics tools (e.g., Google Analytics).
General geolocation (city/metro area) may be inferred from your IP. We do not collect exact GPS coordinates without your express permission.

2 – How We Use Your Information

To Provide & Improve Services
We process your quote requests, schedule service appointments, and answer your inquiries.
We analyze Site traffic and performance to enhance user experience and optimize content.

Marketing Communications
With your explicit consent, we may send promotional emails, newsletters, or make follow-up calls regarding special offers and new services.

Legal & Operational Purposes
We comply with Florida and U.S. laws (for example, retention of billing or contract records).
We detect, prevent, and address technical issues, fraud, or misuse of the Site.

3 – Legal Basis & Consent

Consent
By submitting a form or opting into marketing communications, you consent to our processing of that data for the specified purpose.

Legitimate Interest
We use your anonymized analytics data to improve our Site and services.

Legal Obligations
We retain certain records (billing, contracts) to comply with tax, regulatory, and audit requirements.

4 – Cookies & Tracking Technologies

4.1. What Are Cookies?
Cookies are small text files stored in your browser or device that help us recognize you and remember preferences.

4.2. Types of Cookies We Use
Essential Cookies: Required for core Site functionality (form submissions, security).
Performance Cookies: Collect anonymous data on page visits, load times, and errors to optimize performance.
Functional Cookies: Remember language preferences or saved form fields.
Advertising/Remarketing Cookies: Google Analytics, Facebook Pixel, and similar tools help us serve relevant ads and measure campaign performance.

4.3. Managing Cookies
You can control or disable cookies through your browser settings (Chrome, Firefox, Safari, Edge). Disabling cookies may limit Site functionality (e.g., form submission, personalized content).

5 – Sharing Your Information

Service Providers & Partners
We do not sell or rent your personal information. We share anonymized or aggregated data with trusted service providers (hosting, email marketing platforms, analytics) under strict confidentiality agreements.

Legal Requirements
We may disclose personal data if required by law, legal process, or government request in Florida or the U.S.

Emergency & Safety
In rare cases (e.g., to prevent harm or comply with a court order), we may share data with law enforcement or other authorities.

6 – Data Retention

Form Submissions & Contact Data
We retain submitted contact information for up to three (3) years after the last interaction unless you request deletion earlier.

Analytics & Technical Data
We store anonymized usage data indefinitely to track trends and improve our services.

Billing & Contract Records
Maintained for at least five (5) years to comply with Florida tax and regulatory requirements.

7 – Your Rights & Choices

Under Florida and U.S. privacy laws, you have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you.
Correction: Ask us to rectify any inaccuracies.
Deletion (“Right to Be Forgotten”): Request erasure of your personal data, except where retention is required by law (e.g., billing records).
Objection or Restriction: Opt out of marketing communications or certain data processing activities.
Withdraw Consent: Revoke your consent to marketing at any time by emailing privacy@assistelectric.com.

To exercise any of these rights, please contact us:

Assist Electric
Attn: Privacy Requests
344 Cypress Ln
Palm Springs, FL 33461
United States

Email: privacy@assistelectric.com
Phone: +1 561-484-1111

We will respond to your request within 30 days. If you remain dissatisfied, you may lodge a complaint with a Florida or federal regulatory authority.

8 – Data Security

Encryption
We use SSL/TLS encryption to protect data transmitted between your browser and our servers.

Secure Hosting
Our hosting provider maintains firewalls, intrusion detection, and daily backups.

Access Controls
Only authorized personnel with two-factor authentication (2FA) can access our databases.

9 – Third-Party Links

Our Site may contain links to third-party websites (social media, service partners). We have no control over their privacy practices and are not responsible for their content. We encourage you to review each site’s Privacy Policy before providing personal information.

10 – Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us so we can delete it.

11 – Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in laws or our practices. The revised “Effective Date” will appear at the top. Your continued use of the Site after any changes indicates acceptance of the updated policy.

12 – Contact Us

For questions or to exercise your data rights, please reach out:

Email: privacy@assistelectric.com
Phone: +1 561-484-1111
Address:
Assist Electric
344 Cypress Ln
Palm Springs, FL 33461
United States

Thank you for trusting Assist Electric with your information. We are committed to maintaining your privacy and security.